CDSL faces TPIN verification issues; users unable to sell stocks

By Pune Media On Dec 18, 2024 28

Investors across platforms like Zerodha and Groww reported widespread issues in verifying TPIN via CDSL today, preventing them from authorizing sell orders. The issue appears to be a host error on CDSL’s systems, as users have been unable to complete transactions since early morning.

Zerodha Confirms Issue

Leading broker Zerodha acknowledged the issue on X (formerly Twitter), stating: “Due to an issue at CDSL across brokers, you may face an issue with authorising the sale of your stocks. We are in touch with CDSL to have the issue resolved at the earliest. In the meantime, you can sell your holdings without the need for CDSL authorisation.”

Due to an issue at CDSL across brokers, you may face an issue with authorising the sale of your stocks. We are in touch with CDSL to have the issue resolved at the earliest.

In the meantime, you can sell your holdings without the need for CDSL authorisation.

— Zerodha (@zerodhaonline) December 18, 2024

User Frustration Mounts

Multiple users voiced their frustrations on social media:

Anukool Arora noted that despite trying multiple internet connections, TPIN verification failed consistently.

What is this @zerodhaonline @CdslIndia , I am trying to sell since 10:00 am and this is not working only, I have tried 2-3 different internet as well, this is highly unprofessional.#poorservice #zerodha #cdsl pic.twitter.com/NiceVpCUUf

— Anukool Arora (@Aroraanukool5) December 18, 2024

Mokshang Rana highlighted a host error via CDSL, confirming that while their browsers and Cloudflare systems are operational, CDSL’s service is down.

Anyone facing CDSL India host error? Unable to verify TPIN.#groww #cdsl @_groww pic.twitter.com/58Itnx7sWB

— Mokshang Rana (@MokshangRana) December 18, 2024

Impact on Traders

The verification issue has caused delays in executing sell orders, sparking concerns among traders relying on timely authorizations. CDSL’s team is reportedly working to resolve the technical glitch swiftly.

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