Škoda Auto Volkswagen India expands regional distribution centre to enhance customer experience, ET Auto

This initiative also highlights SAVWIPL’s ongoing investment in the Indian automotive market.Škoda Auto Volkswagen India Private Limited (SAVWIPL) has significantly expanded its parts distribution network in India to improve customer service. The company has doubled its regional distribution center (RDC) footprint to 52,000 sqm over the past ten years. This investment aims to enhance the customer ownership experience by ensuring quicker access to genuine parts.

The company also operates parts distribution centers in the National Capital Region (NCR) and Bangalore. These strategically located centers serve customers throughout India. The facilities handle parts and accessories for Škoda, Volkswagen, Audi, Porsche, and Lamborghini. While primarily focused on the domestic market, the facilities also provide support to the international market. This expansion reinforces SAVWIPL’s commitment to improving after-sales service.

SAVWIPL expansion plans

SAVWIPL recognises that customer care extends beyond providing quality vehicles. The company has expanded its touchpoints to 540 in 2024. This wider network ensures accessible and reliable service across India. Customers nationwide can readily access expert assistance, whether for routine maintenance or urgent repairs.

SAVWIPL has increased its RDC space to 52,000 sqm, demonstrating its commitment to customer satisfaction. A key part of this expansion is the recent 8,000 sqm addition to the Pune RDC. This brings the Pune facility to a total of 33,000 sqm, optimising operational efficiency.

“Owning a car is not just about mobility; it’s about building memories. The enhanced Regional Distribution Centre will reduce the turn around time for distribution of parts and components, thereby elevating the customer experience. We are committed to make owning our cars a delightful journey, ensuring every interaction with us brings smiles to our customers,” said Piyush Arora, MD & CEO of Škoda Auto Volkswagen India.

Škoda Auto Volkswagen India Private Limited has demonstrated its long-term commitment to the Indian market. The expansion supports both current and future product lines by ensuring prompt access to genuine parts. This strategic investment strengthens the Group’s service network and improves the customer ownership experience within the region. The expanded RDC will contribute to a more seamless and efficient service experience. The company aims to make every interaction positive for its customers, solidifying its commitment to customer-centric service. This initiative also highlights SAVWIPL’s ongoing investment in the Indian automotive market.

• Published On Dec 18, 2024 at 01:11 PM IST

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