No lounge access to Vistara flyers, new tickets to be issued by Air India – Airlines/Aviation News

Ahead of its full integration with Air India, Vistara issued “essential steps” on Friday for passengers travelling on or after November 12, when all Vistara flights will operate under the Air India banner.

Key steps include modifications required for booked Vistara tickets, which will need to be re-issued by Air India. On the day of travel, passengers will check in at Air India’s counters at their respective airports.

“All PNRs will remain the same after the migration; however, the original Vistara ticket will be replaced with a new ticket issued by Air India with a different e-ticket number. Customers are advised to keep records of both the old and new ticket details to address any discrepancies during travel,” Vistara stated.

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Both Tata-operated airlines expect flight schedules to remain consistent, but should changes occur, the Air India customer service team will inform customers via email and SMS.

The most notable change in this integration will be lounge access. Lounge access and special services purchased through Vistara may not be valid for travel after November 12. Vistara will refund these additional services where applicable.

Customers who purchased excess baggage with their Vistara booking will have their baggage allowances transferred to the new Air India flight, subject to regulatory approval.

For rescheduling or cancelling flights, the applicable process and fees will depend on which airline is operating the flight, as the respective policies will apply.

Though Air India has accelerated its fleet expansion, it continues to operate many older aircraft. As part of the integration, Air India will maintain the “Vistara experience” on newly acquired planes from the merger until its cabin retrofit program for narrow-body aircraft is completed in 2025.

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