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Hoi, the travel companion platform, plans to expand its presence to 25 airports within the next five years. Currently operational at three airports—Delhi, Hyderabad, and New Goa—the platform aims to broaden its reach within India and globally.
According to Harshvardhan Singh, COO of Hoi, the company will focus on enhancing its services at existing airports and onboarding additional airports. “We are expanding our suite of services with the existing airports while onboarding more airports. We hope to be present with more national and international airports as they expand.”
Domestically, Hoi plans to collaborate with additional airports, while internationally, it intends to leverage its existing partnerships with GMR airports to drive growth. Recently, the company introduced a feature that allows users to check their lounge access on cards. “You can check on the app which lounges your card has access to. This feature uses publicly available information,” Singh explained.
Currently, the app offers features that provide digital assistance, and various digital services at airports. “Our thought process was to mitigate the stress people often face during air travel by digitising certain aspects at the airport,” Singh added.
Another key vertical for Hoi is travel ticketing, both business-to-business (B2B), and business-to-consumer (B2C). Going forward, the company plans to explore FinTech use cases and AI-based solutions to enhance user experience. “As we start working with this data, we will look into AI use cases that can help people plan their trips, among other low-hanging fruits,” Singh said.
Performance metrics and challenges
Highlighting the performance metrics, he noted that the month-on-month (MoM) growth has been significant for Hoi, with an increase as high as 20 per cent. “Our MoM growth is very strong, and it continues to grow steadily,” Singh stated. As a small organisation, this growth indicates a promising upward trajectory. The revenue model involves a combination of subscription revenue from airports and commissions earned on various services provided, such as ticketing, food, and other offerings. “Some amount of revenue will come from subscription fees paid by airports, and we will also earn commissions on the services we provide, whether it’s ticketing, food, or other services,” he explained.
Elaborating on the challenges, he noted the complexity of navigating multiple stakeholders—airports, service providers, and passengers—each with unique expectations and operational requirements. “We need to ensure that our value proposition is compelling to both airports and passengers, while also creating scalable and sustainable revenue streams. The challenge lies in maintaining this balance while constantly adapting to changing airport dynamics and passenger preferences.”
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Published on January 12, 2025
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