eThekwini Municipality Launches 50% Water Debt Relief, But Critics Call It a Temporary Fix

eThekwini Municipality Launches 50% Water Debt Relief, But Critics Call It a Temporary Fix. Image for illustration purposes only, generated with AI.

In an effort to alleviate financial strain on residents and businesses, the eThekwini Municipality has introduced a debt relief program offering a 50% write-off on water debt accrued up to January 2024. However, opposition leaders and community groups argue the measure fails to address systemic issues plaguing the city’s water infrastructure and billing systems.

Debt Relief with Conditions

Approved during a special council meeting on Tuesday, the program allows qualifying ratepayers to halve their outstanding water bills—provided they settle the remaining 50% and stay current on payments through June. Municipal officials framed the initiative as a necessary intervention, with water debt ballooning to R14.7 billion amid persistent leaks, billing errors, and economic hardship.

“Debt does not affect the money you owe for February, March, April, or May—you must pay that,” a city representative clarified. “If you’re unable to pay, you must arrange a payment plan.”

Mixed Reactions from Residents and Leaders

While the move offers some respite, critics say it unfairly penalizes consistent payers and ignores deeper inefficiencies.

“Those who regularly pay their bills will feel aggrieved because they’ve been paying in full without any benefit,” said Asad Gaffar, chairperson of the eThekwini Ratepayers’ Protest Movement. He emphasized that reducing tariffs and fixing crumbling infrastructure should be the priority.

The Democratic Alliance (DA) echoed concerns, calling the relief impractical. “Residents need to have 50% upfront to qualify, which many can’t afford, and the deadline is just a month away,” said a DA representative. They also criticized poor communication from the municipality, citing instances where staff at Sizakala Centers were unaware of the program or lacked necessary forms.

Underlying Issues Remain

Gaffar highlighted that nearly 60% of water is lost due to leaks and mismanagement, urging the city to seek national treasury support for infrastructure repairs. Meanwhile, the municipality’s revenue unit reported that water debt grows by 2% monthly, driven by undetected leaks and unpaid insurance claims.

While the city maintains the program is a step toward financial relief, many view it as a short-term solution to a long-standing crisis. With the offer expiring at the end of June, time is running out for struggling households to benefit—and for the city to prove it can deliver sustainable fixes.

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