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By Guest contributor |
05 June 2025
In today’s fast-paced and information-rich business environment, knowledge workers are under increasing pressure to manage vast amounts of data, collaborate across time zones, and maintain compliance with ever-evolving regulations.
These professionals – ranging from analysts and consultants to engineers and legal experts – rely heavily on information to make decisions, solve problems, and drive innovation. However, the sheer volume and complexity of data can often become a barrier rather than a benefit.
Generative AI is emerging as a powerful ally in overcoming these challenges, reshaping how knowledge workers operate and enabling them to focus on high-value tasks. It achieves this by helping workers in five key areas:
1. Enhanced document management
Routine document tasks – such as organising files, summarising content, and drafting reports – consume a significant portion of a knowledge worker’s time. Generative AI streamlines these processes by automatically categorising documents, extracting key information, and even generating initial drafts. This not only reduces manual effort but also ensures consistency and accuracy, freeing up time for strategic thinking and innovation.
2. Intelligent workflow automation
Workflows are the backbone of organisational efficiency, but they often involve repetitive and time-consuming steps. With generative AI, workflows become smarter and more adaptive. AI can predict next steps, suggest actions based on historical data, and automate decision-making processes. This leads to faster, more accurate outcomes and allows workers to concentrate on complex problem-solving and creative tasks.
3. Elevating collaboration
Effective collaboration is essential in a globalised workforce. Generative AI enhances team interactions by offering real-time language translation, summarising meetings, and recommending relevant documents during discussions. These capabilities help bridge communication gaps and ensure that teams – regardless of location – can work together seamlessly and productively.
4. Advanced search and information retrieval
Finding the right information quickly is critical for productivity. Traditional search tools often fall short when dealing with nuanced or context-specific queries. Generative AI understands natural language and delivers more accurate, context-aware search results. This enables knowledge workers to access the information they need with greater speed and precision, reducing downtime and enhancing decision-making.
5. Strengthening security and compliance
In an era of stringent data regulations, maintaining compliance is non-negotiable. Generative AI supports this by identifying potential compliance risks, suggesting corrective actions, and automating audit documentation. These features help organisations stay compliant with minimal manual intervention, reducing the risk of errors and penalties.
Knowledge workers are the driving force behind innovation and strategic growth in modern organisations. Yet, they face mounting challenges in managing information, collaborating effectively, and staying compliant. Generative AI offers a transformative solution – automating routine tasks, enhancing collaboration, and ensuring regulatory adherence. As businesses continue to evolve, embracing AI-driven tools will be key to empowering knowledge workers and unlocking their full potential.
Mika Turunen is senior vice president of product and engineering at M-Files
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