PwC India Partners with Kapture CX to Lead the Future of AI-Driven Customer Experience Automation, ET BFSI

PwC India collaborates with Kapture CX to accelerate agentic automation solutions
Kapture CX, an AI-first customer experience management platform, announced on Wednesday a partnership with PwC India, the Indian arm of the global service firm.

The company shared how its proprietary LLMs and verticalized approach to AI, clubbed with PwC India’s experience in implementing agentic automation solutions, enable the partners to deliver tailored AI-CX solutions to clients across sectors like Retail, BFSI, Travel, Energy, and Consumer Durables.

“Our partnership with Kapture CX brings next-generation automation to the front lines of customer experience to drive smart efficiency and build agile, future-ready enterprises.” said Manpreet Singh Ahuja, Chief Client and Alliance Officer, PwC India.

Sheshgiri Kamath, Co-founder and CEO of Kapture CX, remarked, “Partnering with PwC India marks a significant milestone for Kapture CX.”.

• Published On May 28, 2025 at 04:36 PM IST

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