Our Terms & Conditions | Our Privacy Policy
While Tata Motors’ wholesales dropped 3 percent in FY2025, the brand describes it as a “year of consolidation”. During the Q4 FY25 earnings call, MD of Tata Motors Passenger Vehicles and Tata Passenger Electric Mobility, Shailesh Chandra said, “We placed disproportionate focus on aftersales and product quality in FY25. Customer experience was under pressure, and we acted decisively.” The brand is said to have fixed service bottlenecks, addressed product quality issues, and is trying to rebuild customer trust in areas that had faltered.
- Tata added 73 new sales outlets in FY2025
- Software glitches that impacted user experience fixed
Tata aftersales service improvements
Service capacity gaps in 21 cities identified and plugged
Tata Motors faced mounting customer dissatisfaction in key urban markets due to inadequate service capacity. The company identified 21 hotspot cities where customer experience was suffering and prioritised adding service bays and strengthening operational bandwidth. “We are now comfortable in 16 of those cities, having expanded presence and capacity aggressively,” Chandra said, indicating that the aftersales turnaround is well underway.
Additionally, during the second half of the fiscal year, the company added 73 new outlets across the country – part of a broader push to improve network health rather than just expand it. Several dealerships were also supported with interventions to improve operational metrics and profitability.
Tata infotainment and software improvements
The software fix was structural, not just technical, says Tata
Tata Curvv used for representation only.
Even as Tata Motors gained ground in EVs and tech-laden models, it ran into trouble with software integration, leading to glitches that impacted user experience. “We encountered product quality issues, especially on the software side. While we fixed them fast, we also implemented deeper process corrections related to software integration and validation,” said Chandra.
The fix wasn’t just technical, it was structural. Tata Motors says it reassessed its entire product validation workflow, improved coordination between R&D and quality teams, and reworked how digital systems are tested before deployment.
Tata sales in India
Rebuilding before scaling again
The decision to consolidate rather than chase volumes was a strategic one. In the fiscal, while Tata Motors saw strong traction in CNG vehicles (growing 60 percent YoY), it lost market share in EVs (to 55 percent), and lost ground in the hatchback segment due to an ageing Tiago and Altroz lineup. However, FY2025 wasn’t about headline growth but fixing what could have undermined future momentum.
With inputs from Darshan Nakhwa
Also see:
Tata Altroz facelift unveiled with new design, more premium interior
Rs 1 lakh off on Tata EVs this May
Hyundai Venue resale price stronger than Tata Nexon: Autocar-Spinny study
Images are for reference only.Images and contents gathered automatic from google or 3rd party sources.All rights on the images and contents are with their legal original owners.
Aggregated From –
Comments are closed.