Travel Marketing: Top Companies Use AI Tools

The battle for travelers’ attention remains fierce in the online travel sector. Airbnb, Booking Holdings, Expedia Group, and Trip.com Group collectively poured $4.5 billion into travel marketing in the first quarter of 2025. This substantial expenditure follows a record $17.8 billion in 2024, illustrating their determined efforts to bolster brand recognition and secure a greater slice of the fiercely contested travel market.

Consumer habits are evolving, and the companies are increasingly leveraging artificial intelligence (AI), social media platforms, and localized strategies. The goal? To lessen reliance on traditional channels like Google, boost direct bookings, and provide more personalized travel experiences.

Booking Holdings: Scaling Social Media and Direct Channels

Booking Holdings took the lead in Q1 2025 with a marketing investment of $1.8 billion, up 10% year-over-year. This figure represented roughly 3.8% of their total gross bookings. They reported a steady gain in their business-to-consumer (B2C) direct sales mix, rising from just over 60% in 2024 to around the mid-60% mark. Further gains are anticipated throughout 2025. Chief Financial Officer Ewout Steenbergen pointed out the success of investments in social media, stating they “continue to scale at attractive incremental ROIs,” but did note some experimentation also showed improvements in traditional channels too. CEO Glenn Fogel stressed that while direct bookings are unlikely to ever completely take over, a focused direct channels strategy is yielding both higher volume and sustainable investment returns.

Expedia Group: Pioneering AI-Powered Social Engagement

Expedia Group’s marketing expenditure for Q1 rose 6% to $1.76 billion, strategically prioritized around AI innovation. The company unveiled Trip Matching, an AI-driven tool in early access on Instagram. It allows users to develop itineraries informed by Instagram Reels and seamlessly book via Expedia. CEO Ariane Gorin emphasized the necessity of adapting the travel marketing to shifting search patterns. She stated that consumers are increasingly relying on AI like ChatGPT. “We need to ensure our brands are prominently featured there,” Gorin asserted. This highlighted their partnerships with AI platforms to steer traffic to Expedia’s trusted brand. This strategy harnesses the inherent complexity of travel planning, solidifying Expedia’s image as a reliable booking resource, and improving organic search performance alongside the agentic experiences.

Airbnb: Expanding Beyond Core Offerings

Airbnb invested $563 million in travel marketing and sales in Q1, representing a 9.5% increase compared to the year before. The goal is to extend beyond its core lodging services. A recent television ad campaign ties into the relaunch of their Experiences platform, with the intent of attracting a broader audience. Growth in underserved global regions, like Spain, Italy, Germany, Mexico, Brazil, and Asian nations, including China, India, Korea, and Japan, is also a key priority. According to Chief Financial Officer Ellie Mertz, these emerging markets have surpassed core markets for five quarters running; Q1 growth rates more than doubled those of the established regions. CEO Brian Chesky explained that “international will be one of the biggest growth drivers,” indicating a long-term global expansion initiative.

Trip.com Group: Targeting New Demographics

Trip.com Group stood out with a 30% increase in Q1 marketing, reaching $413 million. This builds upon comparable growth observed in 2024, in the wake of China’s post-pandemic recovery. The China-based OTA is pursuing targeted demographic strategies, particularly campaigns designed for the “silver generation” (those over 60) such as a short-form drama series tailored to resonate with that age group. Although its travel marketing budget is smaller compared to key rivals, Trip.com’s vigorous investment signals a desire to capture a larger share of the global travel market through tailor-made strategies targeting specific demographic segments.

An AI Era in Travel Marketing

That $4.5 billion Q1 spend by Airbnb, Booking Holdings, Expedia Group, and Trip.com illustrates just how competitive acquiring new users is. The online travel sector’s intense rivalry is highlighted, notably by Trip.com Group’s endeavors. These players are adapting to changing customer tastes and decreasing their dependence on conventional channels by using AI, social media, and localized tactics. The industry is innovating to provide individualized, captivating experiences, from Expedia’s AI-driven Trip Matching to Airbnb’s worldwide growth and Trip.com’s campaigns targeted at specific demographics. As these major travel firms continue to invest extensively in marketing, their emphasis on technology and direct engagement will influence the future of travel, providing customers with effortless, customized methods to see the globe.

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