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work culture: WFH continues: Cybersecurity and employee well-being biggest priorities for India Inc

Seven in 10 companies see enhanced employee experience as the key benefit of workplace transformation, finds a new report.

During the past year, workplace transformation accelerated, and remote work – powered by cloud solutions – became the norm for most office jobs. A majority of companies are now headed toward a hybrid workforce — a mix of remote and onsite workers and employees who shift back and forth. The “A Workplace that Works: Impacts of Shifts in the Digital, Physical, and Cultural Landscape” by

Knowledge Institute (IKI), a research arm of tech giant Infosys, finds that in the immediate term, companies are still grappling with security, connectivity, and collaboration; at the same time, they are planning for long-term shifts in their work culture and physical spaces.

The survey of more than 1,000 business leaders representing multiple industries with revenues of more than $1 billion, finds that more 93% of respondents have accelerated the adoption of workplace transformation strategies during the last year, and 55% of companies say that digital transformation will have the largest impact on workplace transformation.

Further, half the respondents said it offers more flexibility to employees. For 55% of companies, employee well-being policies are already built into their workplace strategies, while 37% of companies plan to take steps to improve employee well-being in the next 12 months.

Data security, connectivity, and collaboration are the top priorities and investment areas.

“With a majority of India Inc employees still working remotely, cybersecurity and data security remain the highest priority for 67% of companies. Companies are also looking at investing in process automation, better connectivity, and self-healing bots to help overcome challenges faced while working remotely,” Rajesh Varrier, SVP and head of digital experience and Microsoft Business, Infosys, told ET.

Meanwhile, 63% of businesses intend to spend more on connectivity, and 49% plan to do the same to enable collaboration in their increasingly hybrid workplaces.

The future workplace will be hybrid, with nearly half (46%) of the companies surveyed planning to implement a flexible, hybrid workforce — a mix of remote and onsite workers and employees who shift back and forth. Meanwhile, 53% say that some jobs will permanently shift to remote working.

Eight in 10 companies say learning is a critical part of their workplace strategy. For half of the respondents, training older employees on new technologies and hiring and building a digital-savvy workforce are essential components of their cultural initiatives, said Varrier.

As companies plan the next phase of their remote operations, the majority of firms surveyed are focused on technology investments that can ensure remote connectivity (60%), tools for effective virtual collaboration (55%), and safety procedures at the workplace (53%).



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