Original Coverage & Source Attribution: www.sthelensstar.co.uk
Launched in St Helens, the NHS Text and Connect service aims to improve access to advice and information by connecting users directly to health visitors and school nurses via SMS.
The service is designed to support parents, carers, and young people with a wide range of health and wellbeing concerns, offering an easy way to reach trusted professionals without the need for appointments.
Carrie Catterall from the 0-19+ service said: “We know that life can be busy and that people don’t always know where to go for advice or feel comfortable picking up the phone.
“Text and Connect provides a simple, accessible and confidential way for parents, carers and young people to engage with local healthcare professionals and access trusted support close to home.
“Whether someone has a quick question, a concern about their child’s development, or simply needs pointing in the right direction, we’re here to help.”
The service is free, confidential, and does not require users to give their names.
Parents and carers can use the service for advice on topics including breastfeeding, weaning, sleep, behaviour, child development, dental health, and emotional wellbeing.
Support is also available for those with school-aged children on issues such as healthy lifestyles, bullying, and school-related worries.
Young people can independently text the service to receive confidential advice from a school nurse on matters including mental health, anxiety, relationships, self-esteem, sexual health, and general wellbeing.
The service is available Monday to Friday from 9am to 5pm, including during school holidays but excluding bank holidays.
Texts should be sent to 07507 329908.
Once a message is received, users will get an automatic reply, and a health visitor or school nurse will aim to respond within three working days.
Although Text and Connect offers support and signposting, it is not an emergency service.
Anyone needing urgent medical or mental health help should contact their GP, NHS 111, or dial 999 in an emergency.
More information about the service and additional contact details are available at wchc.nhs.uk/text.
